Frequently Asked Question's On Rentals(FAQ's)

1. Does Jerry's Trailers & Campers require a security deposit?
Yes, we charge $200 for the fold downs and $500 for the travel trailers.  We do require this security deposit at time of reservation.  When you pickup your rental camper the security deposit will roll into the damage deposit.  Yes the deposit will be cashed and returned to you in a form of a check when we check everything out when it comes back as long as nothing is damaged. You'll pay the rental fee on top of the security deposit.

2.  What is the damage deposit?
The damage deposit is to insure that the camper comes back the same as it went out.  The damage deposit will be returned to the renter after returned, checked and determined to be free of damage.

3. What is your cancellation policy?
If you cancel your reservation prior to 21 days before the scheduled delivery date, your entire deposit will be returned.

If you cancel your reservation for any reason during the final 21 days up to 7 days before scheduled deliver, 1/2 of your deposit will be retained by Jerry's Trailers & Campers.

If you fail to pick up your unit on the scheduled delivery date or cancel within 7 days or less your entire deposit will be retained by Jerry's Trailers & Campers.

4. What about insurance?
We provide collision and comprehensive insurance on the trailer with a $500 deductible per occurrence.  We do not provide liability insurance coverage on the Vehicle.  You must provide liability insurance coverage on the towed Vehicle through the personal auto policy covering the towing vehicle.

5. How old do you have to be?
Renter must be 25 years of age to rent the unit.  All drivers must possess a drivers license valid for the entire rental period.

6. Can anyone else pickup the rental unit besides the person renting the unit?
It is vital that all drivers and the person whose name is on the Rental Application be here, in our office, on the day of departure to sign the Rental Agreement.  Our insurance company restricts us from releasing a rental unit to a substitute such as a spouse, child, parent, friend, etc.

7. Do any of your units have toilets?
The travel trailers do have toilets, none of the fold downs do.
-Do not place or use anything but RV TOILET PAPER in the toilet!

8. Do any of your units have showers?
Yes, both of travel trailers are equipped with inside showers and water heaters.

9. Do any of the campers have refrigerators?
Yes, all the rental units do have refrigerators.

10.  Does the campers have awnings?
Awning use is permitted (be sure to roll it in if windy, or if leaving camp area for more than 10 min.  You never know when the weather will change!)

11. Will my vehicle be able to tow one of your campers?
We always recommend checking your owners manual or with your vehicle's dealer to determine it's towing capacity.  We carry a wide variety of trailer sizes, so normally we have something for everybody. 

12. What kind of hitch and vehicle wiring do I need to tow you campers?
For fold downs you will need a permanent class II (or heavier) hitch, 2" ball, and flat 4 wiring.

For the travel trailers you will need a class III (or heavier) hitch, 2 5/16" ball,  electronic brake control, and 7 way plug.

Most of our campers are equipped with seven way round plugs for vehicle wiring.  We do have  adapters to convert many different types of vehicle plugs to what our campers have.  Please call us to discuss the specifics of your vehicle and camper you are planning on renting.

13. How can I find out what class of hitch is on my vehicle?
If you have a frame mounted receiver hitch below your bumper, first determine the dimensions of  the square hole.  If it is 2x2, you have at least a Class III hitch, you can tow any trailer Jerry's Trailers & Campers has.
If the dimension is 1.25x1.25 you have either a Class I or Class II.  Look for capacity information on a a sticker or engraved into the steel arms of the hitch which attach to your vehicle frame.
 
14. I've never used a tent trailer before, are they easy to set-up?  Do you show us how to set up the camper?
All of the brands we carry are very easy to set up.  Part of our dispatch process on your day of pickup is showing the customer how to set up and operate camper.
 
15. How long will it take to pick up the rental unit?
Your departure will take about one to two hours to sign the papers, perform the comprehensive interior and exterior orientation and familiarization walkthrough that will instruct you on the safe use of our rental unit.

16. What should I bring with me to pick up the rental unit?
Valid Drivers License with picture, and insurance binder.  Also the actual credit card you wish to use.  We cannot accept a card in someone else's name nor can we use merely the number you provided on the Reservation Application.  The card must be valid and available for imprinting.  Many customers find it helpful to make sure they have a card with sufficient credit line to accommodate the charges.

17. Is there a fee if the rental unit is not returned on time?
A grace period of one hour charged at $25.00 is allowed for returning units.  After one hour the renter will be charge the full day fee for that unit, and continuing for every 24 hour increment there after.

18. Can I take the rental unit out of state?
Yes, but the rental unit can not go to Mexico.